[Free] 2018(Jan) EnsurePass Passguide CompTIA RC0-903 Dumps with VCE and PDF 101-110

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CompTIA A Recertification Exam for Continuing Education

Question No: 101 – (Topic 5)

A technician has been given a PC that is not powering up. After brief troubleshooting, the technician comes to the conclusion the power supply needs to be replaced. Which of the following is the NEXT step in the process of performing the repair?

  1. The technician should replace the power supply

  2. The technician should review disposal regulations

  3. The technician should check the environment

  4. The technician should remove jewelry

Answer: D

Question No: 102 – (Topic 5)

In preparation for an operating system upgrade, a technician is tasked with installing additional memory modules in a computer. Which of the following safety steps should be performed FIRST?

  1. Use safety goggles

  2. Remove jewelry

  3. Put on an ESD strap

  4. Disconnect power

Answer: D

Question No: 103 – (Topic 5)

When dealing with a difficult customer, which of the following is the BEST way to handle the situation?

  1. Do not argue with the customer and/or be defensive

  2. Use technical terms to assure customer confidence

  3. Escalate the customer’s issue to a supervisor

  4. Sympathize with the customer about issue

Answer: A

Question No: 104 – (Topic 5)

A customer has made several trouble calls to the help desk and is very irate. The technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated. Which of the following should the technician do once the problem has been escalated?

  1. Communicate status with customer and ensure successful call transfer

  2. Remain on the line until the issue is resolved

  3. Inform the customer that the issue cannot be resolved at this level

  4. Tell customer that patience will be needed

Answer: A

Question No: 105 – (Topic 5)

A manager suspects a user has obtained movies protected by copyright using a torrent client. An incident response technician responds and verifies the user has indeed been violating company policy. Which of the following would be the next BEST step for this technician to perform?

  1. Secure the workstation in a limited access facility.

  2. Document the incident, purge all policy violating materials.

  3. Immediately delete all unauthorized materials.

  4. Reprimand the user and apply a content filter to their profile.

Answer: A

Question No: 106 – (Topic 5)

A technician has purchased a new surge protector to protect equipment in the production environment. The surge protector’s features safeguard the connected equipment by directing surges to the:

  1. path of shortest conductance.

  2. path of lowest inductance.

  3. path of highest voltage.

  4. path of least resistance.

Answer: D

Question No: 107 – (Topic 5)

A technician opens a customer’s computer and sees large amounts of accumulated dust. Which of the following is the BEST method of removing the dust from the computer?

  1. Use compressed air to free the dust from the components and remove it with an ESD vacuum.

  2. Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away.

  3. Use a shop vacuum with enough power to ensure all dust has been removed.

  4. Remove as much dust as possible by hand and use compressed air to blow the rest out.

Answer: A

Question No: 108 – (Topic 5)

A new help desk technician receives a trouble call from a user. The issue is something the technician has never encountered before, and does not know where to begin troubleshooting. The FIRST course of action is for the technician to:

  1. tell the customer the issue needs to be escalated to a higher tier technician.

  2. ask the customer if they would mind holding for no more than two minutes to check resources.

  3. tell the customer this is the first time encountering the issue and to please be patient.

  4. ask the customer to please hold while a senior technician is consulted regarding the issue.

Answer: B

Question No: 109 – (Topic 5)

A customer is experiencing issues with email and calls the help desk. The technician determines it would help clarify the issue if the customer agrees to share their desktop. Prior to establishing a Remote Desktop Assistance connection with a customer, a technician should ask the customer to:

  1. close any items of a personal nature.

  2. reboot the computer and log back in.

  3. capture a screen-shot of the error message.

  4. take steps to reproduce the error.

Answer: A

Question No: 110 – (Topic 5)

Which of the following is the BEST license type to comply with end user licensing agreement (EULA) terms for commercial software used by multiple users in a corporate environment?

  1. Commercial license

  2. Enterprise license

  3. Seat license

  4. Open source license

Answer: B

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