Which three of the following are benefits of using Cisco IOS VoiceXML? (Choose three.)
A. Existing web server and application logic can be used for VoiceXML voice applications.
B. FTP or TFTP can be used to dynamically load audio prompts or VoiceXML documents.
C. Incoming VoIP calls can be transferred to POTS dial peers or between VoIP call legs.
D. Full editing features such as pause, fast forward, rewind, and append are supported.
E. Hosting of VoiceXML voice applications can be added to the services that are offered to customers.
F. HTML web development skills can be transferred to those developing voice applications.
Which three suggestions would make good requirements for hardening an MCS operating system and its services? (Choose three.)
A. Keep the operating system up to date and install Cisco operating system upgrades that can be downloaded from Cisco.com.
B. Harden the IP stack by mitigating redirection attacks and enabling SYN flood protection.
C. Enable all services, including file sharing.
D. Use an intrusion protection system like Cisco Security Agent.
E. Enable all services except file sharing.
F. Ensure local applications’ access to system registry.
A centralized call processing topology comprises a headquarters and a branch office. Calls within both the headquarters and the branch office utilize the G.711 codec. Calls between the headquarters and the branch office utilize the G.729 codec. Multicast MoH must always be transmitted using the G.711 codec. Which of the following configurations would meet this requirement?
A. A total of two regions are required for all sites with G.729 codec specified between the two regions; G.711 codec is used within regions. The MoH server should belong to the headquarters region.
B. A total of two regions are required for all sites with G.729 codec between the two regions; G.711 codec is used within regions. The Cisco IP Voice Media Streaming App needs to be configured for G.711 codec only.
C. A total of two regions are required for all sites with G.729 codec between the two regions; G.711 codec is used within regions. The MoH server is placed in a separate location with the G.711 codec utilized between itself and each office.
D. The MoH server cannot be configured to transmit G.711 because the phones are negotiating G.729 codec during call setup.
E. Three separate regions are required: one for the headquarters, one for the branch office, and one for the MoH server. Codecs between and within each region are specified accordingly.
Consider the exhibit. According to the list, please identify all the links between the devices shown where SCCP (Skinny Client Control Protocol) can be used for the two listed devices to communicate. (Please note that the Call Manager version is 4.x or below.)
A. Link1, Link 2, Link 5, Link 6, Link 7
B. Link 1, Link 2, Link 3, Link 8
C. Link 1, Link 5, link 6, Link 8
D. Link 1, Link 2, Link 3, Link 7, Link 8
E. All Links shown can use SCCP for the devices to communicate.
Company CADORNA’s INC. is planning a deployment of Cisco Contact Center Express and are looking for a design that provides maximum resilience, performance, and redundancy. They are planning to install Cisco CallManager 4.1(3) and Cisco Contact Center Express 4.0. How many CTI Managers can we configure in one cluster?
Which of the following features are supported in Cisco’s implementation of RSVP Support for Low Latency Queueing (LLQ)? (Choose three.)
A. LLQ Support on Tunnels
B. Guaranteed Quality of Service
C. Reserve resources for Low Latency and bandwidth guarantees
D. Controlled-Load Network Element Service
Which 2 functions are performed by a Route list?
A. Matches dialed number for external calls
B. Performs digit manipulation
C. Points to a route list for routing
D. Chooses path for call routing
E. Points to prioritized route groups
F. Points to the actual devices
When implementing IP Communicator in CallManager, which two steps need to be accomplished in order for the application to operate correctly? (Choose two.)
A. Verify CallManager version.
B. Create and associate a user ID with the communicator device.
C. Configure a new CTI port to connect IP Communicator to CallManager.
D. Associate directory number from desk phone with IP Communicator software.
E. Configure MAC address from Ethernet interface on the PC where IP communicator will be installed in Phone Configuration screen in CallManager.
A company would like to provide marketing messages when callers are placed on hold. Each department in the company needs to have a specific MoH message for their callers. There are 12 departments in the company. Eleven of the departments are sales oriented and need to market to customers with MOH. The 12th department is administration and will require specific messages for each group within that department. How should the MoH services be configured for this company?
A. Use multicast to stream the MoH files for the sales departments and multicast for a single stream for administration.
B. Use unicast to stream the MoH files for the sales departments and multicast for a single stream for administration.
C. Use unicast to stream the MoH files for the sales departments and administration.
D. Use multicast to stream one message to each caller for all the sales departments and unicast to stream a different set of messages to each caller for each administrative group.
E. Use multicast to stream a different message to each sales department caller and unicast to each caller for each administrative group.
ACME is migrating from Exchange 5.5 to Exchange 2000. They have setup an Exchange Mixed-Mode Environment. Which of the following statements regarding integrating Unity into this environment are correct?
A. The partner server must be an Exchange 2000 server for Unity to service both Exchange 5.5 and Exchange 2000 mailboxes.
B. One Unity server partners with an Exchange 2000 server and one Unity server partners with an Exchange 5.5 server. Digital networking is used to forward messages between the systems.
C. The Unity server can support multiple Exchange 5.5 organizations but only one Exchange 2000 domain.
D. The Unity server must be voice-mail only until the Exchange migration is complete.
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