[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 31-40

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Question No.31

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

  1. Service design

  2. Service transition

  3. Continual service improvement

  4. Service operation

Correct Answer: A

Question No.32

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

  1. To ensure that a service can be managed and operated in accordance with constraints specified during design

  2. To design and develop capabilities for service management

  3. To provide good-quality knowledge and information about services

  4. To plan the resources required to manage a release

Correct Answer: B

Question No.33

Service transition contains detailed descriptions of which processes?

  1. Change management, service asset and configuration management, release and deployment management

  2. Change management, capacity management event management, service request management

  3. Service level management, service portfolio management, service asset and configuration management

  4. Service asset and configuration management, release and deployment management, request fulfilment

Correct Answer: A

Question No.34

Which of the following is NOT an objective of Continual Service Improvement?

  1. Review and analyze Service Level Achievement results

  2. Identify activities to improve the efficiency of service management processes

  3. Improve the cost effectiveness of IT services without sacrificing customer satisfaction

  4. Conduct activities to deliver and manage services at agreed levels to business users

Correct Answer: D

Question No.35

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

  1. Service Strategy

  2. Continual Service Improvement

  3. Service Operation

  4. Service Design

Correct Answer: B

Question No.36

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

  1. Service operation

  2. Service transition

  3. Continual service improvement

  4. Service strategy

Correct Answer: C

Question No.37

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

  1. Service strategy

  2. Service design

  3. Service transition

  4. Service operation

Correct Answer: B

Question No.38

In which of the following areas would ITIL complementary guidance provide assistance?

  1. Adapting best practice for specific industry sectors

  2. Integrating ITIL with other operating models

  1. Both of the above

  2. Neither of the above

  3. Option 1 only

  4. Option 2 only

Correct Answer: A

Question No.39

Which of the following BEST describes service strategies#39; value to the business?

  1. Allows higher volumes of successful change

  2. Reduction in unplanned costs through optimized handling of service outages

  3. Reduction in the duration and frequency of service outages

  4. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Correct Answer: D

Question No.40

Which of the following are benefits to the business of implementing service transition?

  1. Better reuse and sharing of assets across projects and resources

  2. Reduced cost to design new services

  3. Result in higher volume of successful changes

  1. 1 and 2 only

  2. 2 and 3 only

  3. 1 and 3 only

  4. None of the above

Correct Answer: C

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