[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 241-250

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Question No.241

Which statement is CORRECT?

  1. A function is a set of responsibilities allocated to a service manager

  2. A process is a team or group of people and the tools they use to perform one or more activities

  3. A function is a set of specialised organisational capabilities

  4. A process is a structured set of activities designed to accomplish a specific objective

Correct Answer: D

Question No.242

What is the CORRECT definition of service management?

  1. A set of specialised assets for transitioning services into the live operational environment

  2. A set of specialised organisational capabilities for delivering value to customers in the form of services

  3. A groupof events that meet the demand from customers for services that they receive

  4. A group of people that manages services to fulfil the needs of users and customers

Correct Answer: B

Question No.243

Which is an objective of event management?

  1. To maintain user satisfaction with the quality of IT services

  2. To detect changes of state that have significance for management of an IT service

  3. To provided a channel for users to receive standard services that they are expecting

  4. To minimize the impact of incidents due to service failures that cannot be prevented

Correct Answer: B

Question No.244

Which areas are NOT measured by process KPIs?

  1. Technology

  2. Performance

  3. Value

  4. Compliance

  1. 1, 2 and 3 only

  2. 1, 2 and 4 only

  3. 1, 3 and 4 only

  4. 2, 3 and 4 only

Correct Answer: D

Question No.245

What is the pre-authorized change known as?

  1. A normal change

  2. A retrospective change

  3. A standard change

  4. An ordinary change

Correct Answer: C

Question No.246

Which is a responsibility of a customer within the service level management process?

  1. Negotiate third party contracts

  2. Measure service availability

  3. Supply good or services

  4. Agree Service level targets

Correct Answer: D

Question No.247

What BEST describes the customers and users of an IT service provider?

  1. Customers buy IT services; users use IT services

  2. Customers design IT services; users test IT services

  3. Customers sell IT services; users improve IT services

  4. Customers agree the service levels; users buy IT services

Correct Answer: A

Question No.248

How should entries in the CSI register be categorized?

  1. Based on priority, urgency and impact to the business and to all its stakeholders

  2. Based on small, medium or, large undertakings that can be done quickly, medium term or long term

  3. Based on IT service name, cost to the business and expected outcomes to the customer

  4. Based on best improvement opportunities in the organization to achieve a competitive advantage

Correct Answer: B

Question No.249

Which process monitors and improves the performance of the service transition stage of the service lifecycle?

  1. Transition planning and support

  2. Design co-ordination

  3. Change management

  4. Service transition management

Correct Answer: A

Question No.250

Which term describes if a service is fit for use?

  1. Serviceability

  2. Utility

  3. Warranty

  4. Availability

Correct Answer: C

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