[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 211-220

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Question No.211

Access management is responsible for implementing policies defined in which process?

  1. Service portfolio management

  2. Information security management

  3. Change management

  4. Problem management

Correct Answer: B

Question No.212

ITSM concepts are often described in the context of only one of these type. Type I, type II and type III.

  1. Service Units

  2. Business Units

  3. Service Providers

  4. Customers

Correct Answer: C

Question No.213

Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment?

  1. Service portfolio management

  2. Service level management

  3. Service catalogue management

  4. Service capacity management

Correct Answer: C

Question No.214

What is used to control a process?

  1. Inputs

  2. Functions

  3. Objectives

  4. Stakeholders

Correct Answer: C

Question No.215

Can service operation improve efficiency in the business operation by automating common routines?

  1. No, automating common routines improves effectiveness but not efficiency

  2. Yes, through automating common routines and introducing the service knowledge management System (SKMS)

  3. Yes, through automating common routines, more productive work can be carried out

  4. No, automating common routines only results in preventing common problems

Correct Answer: B

Question No.216

What BEST describes the value of service operation to the business?

  1. It supports the creation of a portfolio of quantified services

  2. It ensures IT services are continuously aligned to business requirements

  3. It defines the control of service assets and configurations

  4. It reduces the duration and frequency of service outages

Correct Answer: D

Question No.217

Which process has the following objective #39;Establish new or changed services into supported environments within the predicted cost, time and resource estimates#39;?

  1. Service strategy

  2. Service transition planning and support

  3. Service level management

  4. Change management

Correct Answer: B

Question No.218

Which is the CORRECT activity to carry out the quot;How do we get therequot; phase of the Continual Service Improvement approach?

  1. Service and process improvement

  2. Baseline assessments

  3. Policy and governance review

  4. Measurable targets

Correct Answer: A

Question No.219

Which is responsible for the production of the service design package (SDP)?

  1. Service portfolio management

  2. Service catalogue management

  3. Design coordination

  4. Service design

Correct Answer: D

Question No.220

Which process works with change management to ensure only authorized components are used?

  1. Knowledge management

  2. Service portfolio management

  3. Service asset and configuration management

  4. Financial management for IT services

Correct Answer: C

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