[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 101-110

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Question No.101

When can a known error record be raised?

  1. At any time it would be useful to do so

  2. After a workaround has been found

  1. 2 only

  2. 1 only

  3. Neither of the above

  4. Both of the above

Correct Answer: D

Question No.102

Which process is responsible for low risk, frequently occurring, low cost changes?

  1. Demand management

  2. Incident management

  3. Release and deployment management

  4. Request fulfilment

Correct Answer: D

Question No.103

Which process is responsible for providing the rights to use an IT service?

  1. Incident management

  2. Access management

  3. Change management

  4. Request fulfillment

Correct Answer: B

Question No.104

Which statement BEST represents the guidance on incident logging?

  1. Incidents must only be logged if a resolution is not immediately available

  2. Only incidents reported to the service desk can be logged

  3. All incidents must be fully logged

  4. The service desk decide which incidents to log

Correct Answer: C

Question No.105

Which of the following are the MAIN objectives of incident management?

  1. To automatically detect service-affecting events

  2. To restore normal service operation as quickly as possible

  3. To minimize adverse impacts on business operations

  1. 1 and 2 only

  2. 2 and 3 only

  3. 1 and 3 only

  4. All of the above

Correct Answer: B

Question No.106

Which process will regularly analyze incident data to identify discernible trends?

  1. Service level management

  2. Problem management

  3. Change management

  4. Event management

Correct Answer: B

Question No.107

Which of the following statements BEST describes the aims of release and deployment management?

  1. To build, test and deliver the capability to provide the services specified by service design

  2. To ensure that each release package specified by service design consists of a set of related assets and service components

  3. To ensure that all changes can be tracked, tested and verified if appropriate

  4. To record and manage deviations, risks and issues related to the new or changed service

Correct Answer: A

Question No.108

What is the name of the group that should review changes that must be implemented faster than the normal change process?

  1. Technical management

  2. Emergency change advisory board

  3. Urgent change board

  4. Urgent change authority

Correct Answer: B

Question No.109

Which one of the following is an objective of service catalogue management?

  1. Negotiating and agreeing service level agreement

  2. Negotiating and agreeing operational level agreements

  3. Ensuring that the service catalogue is made available to those approved to access it

  4. Only ensuring that adequate technical resources are available

Correct Answer: C

Question No.110

Which one of the following can help determine the level of impact of a problem?

  1. Definitive media library (DML)

  2. Configuration management system (CMS)

  3. Statement of requirements (SOR)

  4. Standard operating procedures (SOP)

Correct Answer: B

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