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CDIA Certification Exam

Question No: 21 – (Topic 1)

Which of the following would be considered a project?

1. The daily backup of scanned images

2. The implementation of an enterprise content system

3. Adding a new user to the document management security database

4. The continual improvement of a business process

Answer: B

Question No: 22 – (Topic 1)

A client bills customers with invoices generated on a laser printer. The invoice includes a payment stub that is mailed back to the client with payment. Currently, the client scans the payment stub and check by utilizing heads-up indexing to apply the index information.

Which of the following methods would be the easiest and LEAST expensive to index the scanned images?

1. Continue with current method of heads-up indexing of scanned payments

2. Create Optical Mark Recognition (OMR) or bar coded coversheets that are placed at the beginning of each payment when scanned with index information

3. Continue printing invoices on a laser printer but include a bar code with index information on the submission stub

4. Purchase indexing software and hardware to automate this process

Answer: C

Question No: 23 – (Topic 1)

When a consultant recommends a scanner to a client, what percentage of the scanned pages need to be

two-sided in order to cost justify a duplex scanner?

A. 10-20%

B. 30-40%

C. 50-60%

D. 70-80%

Answer: A

Question No: 24 – (Topic 1)

A customer has a mixed OS environment and they wish to consolidate all their documents

onto a server running one OS. Which of the following solutions would be the most cost effective, and allow all the users to access the documents on the server?

1. Install dual boot clients

2. A browser-based client

3. Provide dialup access to the server from all clients

4. Migrate to the same OS that runs on the server

Answer: B

Question No: 25 – (Topic 1)

Which of the following would be the BEST way to obtain customer commitment for a document imaging project?

1. Executive briefing with only senior management

2. Onsite demonstration with customers documents

3. A series of white papers on the solution

4. Onsite demonstration with the consultants prepared documents

Answer: B

Question No: 26 – (Topic 1)

A medical laboratory has implemented a document management solution in which saved reports need to

be faxed to medical practitioners. With the current system, reports are printed from a PC to an inkjet

printer and then the document is faxed manually to the practitioners. How can this system be altered to produce the best return on investment?

1. The system used is the most effective available.

2. Replace the inkjet printers with laser printers.

3. Add a fax modem and fax the documents to practitioners.

4. Use dot-matrix printers because they are less expensive to own and operate.

Answer: C

Question No: 27 – (Topic 1)

Who is most likely to determine the origin of the bottlenecks if the productivity of a new workflow system is

less than expected?

1. End-user

2. Help Desk

3. IT Department

4. System Integrator

Answer: D

Question No: 28 – (Topic 1)

Documents on an integrated server are increasing in volume and need to be available in an online status. Which of the following methods is the MOST appropriate regarding low cost, ease of upgrade, and management?

1. Network Attached Storage (NAS)

2. Storage Area Network (SAN)

3. RAID

4. DVD

Answer: A

Question No: 29 – (Topic 1)

During discovery phase interviews with key personnel, a previously unknown critical document type is identified. What should the next step be?

1. Ignore the document type in order to avoid scope creep

2. Include the document type in the project scope

3. Document the discovery and complete a change order request form

4. Discuss alternatives to including the document type

Answer: B

Question No: 30 – (Topic 1)

Which of the following ways to obtain information for a requirements document would

render the BEST information?

1. Viewing the company website

2. Reading the companys Request For Information (RFI)

3. Interactive meeting with line-of-business managers

4. Reading the organizations annual report

Answer: C

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