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CompTIA Strata IT Sales Exam
Question No: 71
The speed the platters on a hard drive rotate is measured in which of the following?
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KHz
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GBs
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RPMs
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MBs
Answer: C
Question No: 72
Which of the following will occur when plugging a USB 2.0 device into a USB 1.1 hub?
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The device will allow the hub to transfer at 2.0 transfer rates while the device is connected.
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The device will not be recognized at all.
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The device will function erratically.
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The device will work but transfer at a slower transfer rate.
Answer: D
Question No: 73
Which of the following should a sales representative recommend to extend the signal range to an existing wireless network?
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Switch
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Bluetooth earpiece
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Wireless print server
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Wireless access point
Answer: D
Question No: 74
A customer has a site that experiences brown outs and power surges on a frequent basis. Which of the following equipment should the sales representative recommend to protect their equipment?
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AC/DC adapter
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Surge suppressor
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Power strip
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UPS
Answer: D
Question No: 75
Which of the following can be used to manage printer or storage operations?
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Laptop
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Netbook
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Desktop
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Server
Answer: D
Question No: 76
Which of the following is the measurement of processor speed?
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KHz
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KBps
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KGps
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MHz
Answer: D
Question No: 77
To prevent damage to a PC in a location where electrical surges and outages are common, which of the following is the BEST recommendation for the sales representative to make?
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Place the PC on an antistatic mat.
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Plug the PC into a UPS.
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Place the PC close to the window for maximum cooling.
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Plug the PC directly into a high wattage power supply.
Answer: B
Question No: 78
Which of the following should a sales representative recommend to install into a laptop to increase its RAM?
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DIMM
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SATA
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SODIMM
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SCSI
Answer: C
Question No: 79
A customer walks in and asks for a new computer. Which of the following should a sales representative do?
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Engage the customer and qualify the customer with open-ended questions.
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Refer customer to another sales representative to better server them.
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Show the customer the best PC and tell them it will do everything they want.
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Show the customer all available PCs and let them select and investigate each one.
Answer: A
Question No: 80
When dealing with customers it is BEST to:
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Be culturally sensitive.
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Only ask closed-ended questions to get straight to the facts.
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Interrupt them when they are incorrect to avoid confusion.
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Use industry jargon and slang to show technical expertise.
Answer: A
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