[Free] 2018(Apr) EnsurePass Braindumps Cisco 648-232 Dumps with VCE and PDF 11-20

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2018 Apr Cisco Official New Released 648-232
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Cisco WebEx Solutions Design and Implementation

Question No: 11

What does the global attentiveness meter monitor?

  1. if the attendee has the correct audio equipment

  2. whether or not attendees are using external applications during the event

  3. pre- and post-event reporting

  4. event success

Answer: B

Question No: 12

Which two of these statements best describe the benefits of the immersive customer service experiences that are offered by WebEx Support Center? (Choose two.)

  1. Customer service representatives can provide more personalized service.

  2. Customers can interact with the customer service representative from a mobile device.

  3. Customer service representatives can increase the time spent with customers.

  4. Customers can instantly view information that the customer service representative is sharing.

Answer: A,D

Question No: 13

What is the number one customer complaint surveyed by technical support organizations?

  1. cost of service

  2. time that it takes to resolve issue

  3. lack of resolution

  4. time that it takes to reach a service representative

Answer: A

Question No: 14

What are the three ways that the WebEx Support Center improves key performance metrics for a business? (Choose three.)

  1. increases first-call resolution percentage

  2. lengthens average call handling time

  3. drives in-person sales

  4. shortens average wait time

  5. improves customer satisfaction rating

  6. increases time to resolution

Answer: A,D,E

Question No: 15

What is the difference between HQ and HD video?

  1. HQ video is 360p, while HD video is 720p or higher.

  2. The terms are interchangeable.

  3. HQ video is 720p, while HD video is 1080p or higher.

  4. HQ video is 360p, while HD video is 1080p or higher.

Answer: A

Question No: 16

Which statement is true about active speaker?

  1. Active speaker switching is automatic with third-party audio only.

  2. Active speaker does not work for a site without integrated audio.

  3. Active speaker switching is automatic with Cisco WebEx audio, third-party audio, and Cisco Unified MeetingPlace Release 8.5.

  4. Active speaker only works with those who have video enabled on their WebEx.

Answer: C

Question No: 17

What network bandwidth is recommended for high-quality WebEx video services?

  1. above 130 Kb/s per participant

  2. above 90 Mb/s per participant

  3. above 2 Mb/s per participant

  4. above 1 Mb/s per participant

Answer: D

Question No: 18

How do you share data from Cisco TelePresence WebEx OneTouch?

  1. The host must pass the ball.

  2. The user must connect to the VGA cable to become the active presenter.

  3. Only the host can share data.

  4. TelePresence is an audio-only platform and data cannot be shared.

Answer: B

Question No: 19

Which statement is true about deploying WebEx OneTouch?

  1. WebEx-enabled meetings do not use ports in the CTMS.

  2. The WebEx plug-in is not used for WebEx OneTouch scheduling.

  3. Outbound TCP 443 SSL connections are not able to pass through the system firewall.

  4. WebEx OneTouch supports a proxy server.

Answer: B

Question No: 20

What are two benefits of downloading WebEx Productivity Tools using the company WebEx site? (Choose two.)

  1. simplifies deployment

  2. drives usage and adoption

  3. promotes virtualization

  4. reduces corporate bandwidth usage

Answer: A,B

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