[Free] 2017(Oct) EnsurePass Examcollection Cisco 500-052 Dumps with VCE and PDF 11-20

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Deploying Cisco Unified Contact Center Express

Question No: 11

What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?

  1. 2 ms

  2. 50ms

  3. 10 ms

  4. 80 ms

Answer: D

Question No: 12

Which action should you take to convert a high availability over LAN deployment to high availability over WAN?

  1. Apply a quot;WAN Standbyquot; license.

  2. Reinstall a second Cisco Unified CCX node and add it to the cluster over WAN.

  3. Do a fresh installation of the whole system as high availability over WAN.

  4. Apply a quot;Warm Standbyquot; license.

Answer: B

Question No: 13

Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)

  1. Cache Document

  2. Trigger Application

  3. On Exception Goto

  4. Call Subflow

  5. Connect

Answer: B,D

Question No: 14

Which three tasks are required to deploy a Cisco Unified Contact Center Express application? (Choose three.)

  1. create a trigger

  2. upload script to repository

  3. restart the Cisco Unified CCX Engine

  4. specify the maximum number of sessions

  5. configure default session timeout

Answer: A,B,D

Question No: 15

What is the maximum number of contacts that Cisco Finesse supports in a phone book?

A. 2000

B. 1500

C. 500

D. 300

Answer: B Explanation:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/f inesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration- 1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0101.html

Question No: 16

Which facility is provided to debug a Cisco Unified Contact Center Express script live with a real voice call?

  1. Accept Step

  2. Proactive Debugging

  3. Cisco Unified Contact Center Express Editor

  4. Reactive Debugging

Answer: D

Question No: 17

In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?

  1. SMTP server

  2. ASR or TTS servers

  3. wallboard server

  4. enterprise database

Answer: B

Question No: 18

In Cisco Unified Contact Center Express Serviceability, what is the status of the database subsystem on the Control Center page, if the database subsystem in not configured?

  1. shut down

  2. out of service

  3. partial service

  4. not configured

Answer: D

Question No: 19

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

  1. The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.

  2. The layout is associated to the team under Team Resources.

  3. The layout is associated to the CSQ definition.

  4. The layout is associated to the desktop layout under Team Resources.

Answer: A

Question No: 20

Ifyou use skills-based routing, where is the agent selection criteria defined?

  1. in the Contact Service Queue definition

  2. In the Resource definition

  3. in the Skill definition

  4. in the Skill Group definition

Answer: A

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